PATHFORWARD LEARNING

Payment, Cancellation & Refund Policy

This policy explains PathForward Learning's payment, scheduling, cancellation, no-show, and refund expectations for paid services.

Effective date: August 12, 2026

1. Client Information

2. Payment Policy

Unless otherwise stated on an invoice or agreed to in writing, payment for a scheduled paid service or package is due before services begin. A session or package may not be considered confirmed until required payment has been received.

Clients are responsible for reviewing invoices and promptly reporting billing questions. PathForward Learning will not request banking passwords, card passwords, or other account credentials through its intake forms.

3. Cancellations, Rescheduling & No-Shows

PathForward Learning asks clients to provide at least 24 hours' notice when cancelling or rescheduling an appointment whenever possible.

• Appointments cancelled or rescheduled at least 24 hours in advance may be moved to another available time without a cancellation charge.
• Late cancellations made less than 24 hours before the appointment may be treated as a used session or may be subject to a rescheduling/cancellation charge, depending on the service and circumstances.
• A no-show is an appointment the client misses without advance notice. A no-show may be treated as a used session and may not be refundable.
• PathForward understands that emergencies happen. Reasonable exceptions may be considered case by case.
• If PathForward Learning must cancel an appointment, the client may reschedule without penalty. If a prepaid service cannot reasonably be rescheduled, the unused amount for that cancelled service will be refunded.

4. Refund Policy

Fees already earned for completed sessions, completed work, or delivered personalized materials are generally non-refundable. For prepaid packages, a client may request cancellation of unused services in writing. Any refund that is approved will be based on the unused portion of the package after accounting for services already provided, work already completed, and any non-refundable items that were clearly disclosed before purchase.

Refund requests should be sent to info@pathforwardlearning.com. PathForward Learning will review the request and communicate the outcome. Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

5. Client Acknowledgment

By submitting this form, the client confirms that they have reviewed and understand this Payment, Cancellation & Refund Policy.

Typing your full name and submitting this form serves as your electronic acknowledgment of this policy.